FAQ

Creating an account at Horseplay Casino is quick and straightforward. Visit our website and click the 'Register' or 'Sign Up' button located in the top right corner of the homepage. You'll need to provide some basic information including your email address, preferred username, and a secure password. We'll also require personal details such as your full name, date of birth, address, and phone number for verification purposes.After completing the registration form, you'll need to verify your email address by clicking on the link we send to your inbox. Once verified, your account will be active and ready to use. Remember that all players must be of legal gambling age in their jurisdiction to register.For security reasons, we may request identity verification documents before your first withdrawal. This process helps us maintain a secure gaming environment and comply with regulatory requirements.

Horseplay Casino offers several convenient payment options to suit different player preferences. Currently, we accept major credit cards including Visa and MasterCard for both deposits and withdrawals.All transactions are processed in USD, making it easy to track your gaming budget. When making deposits, funds typically appear in your casino account instantly, allowing you to start playing without delay.For withdrawals, processing times vary depending on the payment method chosen. We strive to process all withdrawal requests promptly, though please note that first-time withdrawals require identity verification to ensure account security and comply with regulatory standards.All payment information is protected with advanced encryption technology to safeguard your financial data. If you encounter any issues with payments, our customer support team is available to assist you.

The Horseplay Casino welcome bonus offers new players a 100% match on their first deposit plus 50% Cash Back. This means if you deposit $100, you'll receive an additional $100 in bonus funds, giving you $200 to play with. Additionally, you'll be eligible for 50% cash back on net losses during your initial playing period.To claim this bonus, simply make your first deposit after creating an account. The bonus will be credited automatically, though in some cases you may need to contact customer support if it doesn't appear immediately.All welcome bonuses come with wagering requirements that must be fulfilled before withdrawing bonus winnings. These requirements are clearly outlined in our terms and conditions, which we recommend reading carefully before claiming any promotion.Different games contribute differently toward meeting wagering requirements, with slots typically contributing 100% while table games may contribute at lower percentages. The welcome bonus has a validity period, so be sure to use your bonus funds within the specified timeframe.

Horseplay Casino occasionally offers No Deposit Bonus Codes as part of our promotional strategy. These special codes allow new players to receive bonus funds or free spins without making an initial deposit, giving you the chance to try our games risk-free.To use a No Deposit Bonus Code, you'll need to enter it during the registration process or in the promotions section of your account. Valid codes are distributed through our official channels, including our website, email newsletters, and affiliated partners.Like all bonuses, No Deposit offers come with specific terms and conditions, including wagering requirements, maximum withdrawal limits, and game restrictions. These bonuses typically have higher wagering requirements than deposit bonuses due to their risk-free nature.We regularly update our promotional offerings, so we recommend subscribing to our newsletter or checking the promotions page regularly to stay informed about the latest No Deposit Bonus Codes available at Horseplay Casino.

Horseplay Casino features an extensive collection of high-quality games from renowned software providers including Ash Gaming and High 5 Games. Our diverse game library caters to all types of players and preferences.Slot enthusiasts will find a wide variety of options, from classic three-reel slots to modern video slots with immersive themes and exciting bonus features. Our progressive jackpot slots offer the chance to win life-changing sums with a single spin.Table game players can enjoy multiple variants of casino classics like blackjack, roulette, baccarat, and poker. Each game features realistic graphics and smooth gameplay for an authentic casino experience.We regularly update our game selection with the latest releases while maintaining popular favorites. All games are tested for fairness by independent auditors to ensure random outcomes and honest gameplay. You can try most games in demo mode before playing with real money to find your favorites.

At Horseplay Casino, fair gaming is our top priority. We implement several measures to ensure all players experience honest and transparent gameplay at all times.Firstly, we partner with reputable software providers like Ash Gaming and High 5 Games, who develop games using certified Random Number Generators (RNGs). These RNGs ensure that game outcomes are completely random and cannot be manipulated or predicted.Our platform undergoes regular audits by independent testing agencies who verify the fairness of our games and the integrity of our systems. These third-party organizations provide unbiased assessments and certification of our gaming operations.We publish theoretical Return to Player (RTP) percentages for all our games, allowing players to make informed decisions about which games to play. Additionally, we maintain a transparent policy regarding all bonus terms and conditions to prevent any misunderstandings.Our commitment to fair gaming extends to responsible gambling practices, with tools available to help players maintain control over their gaming habits.

Horseplay Casino offers comprehensive customer support to assist with any questions or concerns you might have. Our dedicated support team is available through multiple channels for your convenience.Live Chat: Our most popular support option provides instant assistance directly on our website. Simply click the chat icon visible on any page to connect with a support representative in seconds. Live chat support is available 24/7 for immediate help.Email Support: For less urgent inquiries or matters requiring detailed explanation, you can reach our team at support@horseplay.com. We aim to respond to all email inquiries within 24 hours, though most receive much faster responses.Before contacting support, you might want to check this FAQ section as many common questions are already answered here. For account-specific inquiries, our support team will need to verify your identity before providing assistance, which helps maintain the security of your account and personal information.